Mhada - Control Room
The MHADA Control Room app is designed to help MHADA efficiently record calls and incidents, allocate responders, and track incident lifecycles, ultimately improving service quality.
The project is on behalf of NeoSOFT
ROLE
Product Designer
CONTRIBUTION
High-fidelity mockups with detailed visual design for both mobile and desktop.
The ask
Context:
The MHADA Control Room app is designed to help MHADA efficiently record calls and incidents, allocate responders, and track incident lifecycles, ultimately improving service quality.
Problem:
MHADA’s current manual system for recording and managing calls and incidents is inefficient, leading to difficulties in workload distribution and poor tracking of incident resolution, which affects service quality.
Objective:
Create a user-friendly app that:
- Records Calls/Incidents: Logs and tracks all incidents.
- Allocates Responders: Assigns responders based on criteria.
- Tracks Lifecycle: Monitors incident progress.
- Provides Online Solutions: Enables online issue logging and resolution.
- Intuitive Interface: Uses a wizard-like design.
- Visualization Tools: Includes map simulations and alerts to show data behavior.
Crafted Solution
Automated Incident Logging
- Implement a system to automatically log calls and incidents for accurate and efficient record-keeping.
Responder Allocation
- Develop a mechanism to assign responders to incidents based on type, urgency, and predefined criteria.
Lifecycle Tracking
- Create a system to track the status and progress of each incident from logging to resolution.
Online Issue Resolution
- Provide an online platform where users can log and resolve issues.
User-Friendly Interface
- Design an intuitive, wizard-like interface to guide users through the app’s features.
Data Visualization
- Integrate map simulations, alerts, and other visualization tools to demonstrate data usage and application functionality.
Deliverables
User Research Documentation
- Personas of control room operators and responders.
- User stories and journey maps.
Visual Design
- High-fidelity mockups with detailed visual design for both mobile and desktop.
- Design system including UI components, icons, typography, and color schemes.
Interactive Prototype:
- Clickable prototype to demonstrate user interactions and flow, enabling stakeholder feedback and usability testing.
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