Heyo: Business IVR & WhatsApp
Heyo Phone helps small business owners manage all their customer communication, get more enquiries and grow business right from their phone.
ROLE
UI/UX Designer
CONTRIBUTION
Designed a complete app from scratch and developed
a comprehensive design system for seamless developer
handoff.
Available on
Design in
The ask
Context:
At MyOperator, a cloud-based telephony service provider in New Delhi, I worked as a UI/UX designer.
Problem:
Small businesses and local shops struggled to afford and access advanced telephony solutions.
Objective:
Design a cost-effective cloud telephony product from scratch, making virtual and toll-free numbers accessible to smaller enterprises. Develop a user-friendly interface and a comprehensive design system for seamless implementation and developer handoff.
Discovered Problems
Accessibility Issues
- SMEs struggle to find affordable cloud telephony solutions.
- Existing products are often too expensive for smaller enterprises.
Complexity
- Current offerings can be overly complex and difficult to set up.
- SMEs need a simpler, more intuitive interface.
Feature Gaps
- Lack of essential features tailored for SMEs.
- Insufficient support for managing virtual and toll-free numbers.
Support Challenges
- Inadequate customer support and resources.
- SMEs require reliable assistance for setup and troubleshooting.
Integration Difficulties
- Poor integration with existing tools and systems.
- Need for seamless integration to enhance productivity.
Scalability Concerns
- Existing solutions may not scale well with business growth.
- SMEs need scalable solutions that grow with their needs.
Crafted Solutions
Crafted a new product called HeyPhone, addressing the needs of SMEs with the following features:
Mini IVR Setup on Mobile Phone
- Simplified setup process allowing users to create interactive voice response (IVR) menus directly from their mobile devices.
Setup Greeting Message
- Easy configuration of personalized greeting messages for callers, enhancing the professional image of the business.
Staff Management
- Ability for owners to add and manage staff members to attend calls, ensuring efficient call handling and distribution.
Call Distribution
- Owner’s ability to distribute and assign calls and chats to employees, facilitating better customer service and task management.
Deliverables
Product Design Documentation:
- Comprehensive document detailing the design process, user research, personas, user journey maps, and wireframes.
Wireframes and Mockups
- Low-fidelity wireframes for key screens and user flows.
- High-fidelity mockups showcasing the final design for approval.
Interactive Prototype:
- Clickable prototype to demonstrate user interactions and flow, enabling stakeholder feedback and usability testing.
Visual Design Assets
- All visual elements including icons, buttons, typography styles, and color palettes.
- Branding guidelines and logo (if applicable).
Usability Testing Reports
- Reports from usability testing sessions, including findings and recommendations for improvements.
Developer Handoff Documentation
- Detailed documentation and guidelines for developers to ensure smooth implementation of the design. Used Adobe XD precise design specifications and assets export.
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